Apartment door remedial works process.

The £99 + VAT is non-refundable once we attend site, because it pays for the engineer’s time and the photographic evidence you receive. If you proceed with the recommended works within 90 days, the £99 is deducted from your works invoice.

A qualified engineer attends your flat and, depending on the service you choose at booking, validates the defects noted in your existing report, carries out a standard non-invasive inspection of the doorset, or measures up and carries out an invasive check if you are looking to replace the door. Every service includes an in-person inspection, photographic evidence, and a written quotation for any works we recommend, including replacement where it is needed.

If the report you’ve been given is recent and looks thorough, the validation survey is the usual choice — we confirm its findings against what we see on site. If the report is older, you’re not sure how accurate it is, or you want a fresh independent view, go for the standard non-invasive inspection — we assess the whole doorset ourselves from scratch. If you are certain you want a replacement doorset, or a report strongly recommends one, choose the measure up & invasive check so we can quote for replacement in one visit. Same price for all three. Tell us which when you upload your documents.

Not for the validation survey or the standard non-invasive inspection – we are not carrying out works, so no permissions are required. For the measure up & invasive check, please check with your managing agent, freeholder or responsible person before booking, as the check may involve removing or disturbing parts of the doorset. You may however want to check with your managing agent or responsible person before committing to any works we subsequently quote for.

Opt in to the measure up & invasive check at booking. We can then get everything we need to quote for a replacement doorset in one visit. Replacement fire doorsets typically cost around £2,000–£3,000, depending on the specification needed to meet fire door standards and the conditions on site. If you don’t opt in and it transpires that replacement is required, we will have to return, and this additional visit is chargeable. The invasive check opens up your existing doorset and any components we remove are replaced to a temporary standard; making good and decoration are not included if the door is not then replaced. See “Replacement doorsets” above.

After you complete booking and upload your documents, we typically schedule the survey within 5–10 working days, subject to your availability and access arrangements.

See the “Practical works approval” section above. In short: you can still book, the survey is still valuable, but additional Building Safety Regulator approvals may be needed before any works can begin. Additional approvals from Local Authority Building Control (LABC), your building’s management organisation, or other invested parties may also apply. We will explain exactly what applies once we have seen the door.

Yes. Stripe will capture your billing details and we’ll issue a VAT invoice in Xero against the name and address you provide at checkout — whether that’s you personally or your company. Just enter the relevant details when asked.

We validate surveys through our ADR process to ascertain whether the works raised in the third-party survey are accurate, actionable and necessary, including whether replacement is genuinely required. Often the information provided is incorrect, or we need to research compliant materials or products. This process means an accurate quote can be generated for works that can actually be actioned.

Through our experience, providing a quotation for the raised works without validating them only serves to extend the overall process and cost. For example, if we attended your property having provided a quote with no prior checks, it is highly likely those works would be unable to be undertaken or completed without additional cost and probable return visits due to the initial lack of information.

We pride ourselves on providing you, our client, with sound advice, industry information sharing, robust processes and complete transparency in every stage of our engagement. We will always recommend you seek a second opinion before instructing us, so you have peace of mind that you are collaborating with the most professional of service providers.

Through each stage of our ADR process we take, build and update a digital log — inclusive of photographic evidence to all works relating to your enquiry on traceability software. This includes the validation survey and remedial works. Paired with all relevant component data sheets, and relevant doorset data where available.

It is highly unlikely that any service provider can offer total and complete compliance. There are a multitude of factors under consideration — many of which are beyond the client and service provider’s control. We are always willing to discuss this topic in further detail with our clients, and always advise caution against a service provider offering compliance without question.

Depending on the remediation required, works can range from an hour to a full day. We will advise you of our expected duration ahead of scheduling.

We are always happy to streamline the process and assist residents that have formed a residents’ group for their building.